Welcome to
How to Work With People
Large Scale Low Cost Sanitation at Lowest Cost
Presented by LCS ProMotion Int. AB
Flo 18, S-467 96 Grastorp SWEDEN   tel +46 514 40058  fax +46 514 40273     lcs@sanplat.com

Table of Contents

PERSONAL PERSONEL MANAGEMENT

People
Every professional uses tools in his job. The manager's principal tool is people. As a manager you have to learn to work with people. Some people have natural talent for this - lucky them! Others have to learn it step by step as in any other job.
    To be able to work with people the first step is to have a look at ourselves and find out what sort of a person we should like to be.

Winners and Losers
Some people are more successful than others. They seem to have the ability to grab the chance when it appears. They are winners. Other people are permanent losers. Why?
    To a great extend it depends on our way of looking at ourselves and the way we look at the people around us. To be able too look at ourselves as winners is a great asset. You will however discover that winning can be done in different ways and that in some situation refraining from winning can be the greatest victory.

I am good
Supporting ourselves is the first step. We have two voices inside ourselves.

• One of them says:
  • Its okay
  • No Problem
  • I can do it
• The other voice says:
  • I don't like this It's difficult Somebody else should do this.

People who listen to the positive voice have a tendency to become winners simply through believing in themselves, while others might have a tendency to become losers.

Resources for further Information

• Inside and out
• Seven habits of highly effective people
• Positive mental Visualisation

Conclusion
Encourage yourself to become a positive person - a winner.

You are good
The next advice concerns our attitude towards other people. There are people who try to gain self confidence by talking about other people in a negative way, as inferiors. Step by step they develop a negative attitude to people. This will affect their relationship with people around them.
    People with a winners attitude and good self confidence can afford to see the positive sides of other people and support them.

I AM GOOD + YOU ARE GOOD=WE CAN DO IT

    This might seem to be a very rough simplification of the relationship between people. Of course, the subject is more complicated then that, but we must start somewhere. Build self confidence - Your own and others.
    If you don't agree, start looking for another job.

 4 Minutes relation Building
As a manager, your main task is to help people to do a better job. We have already mentioned the importance of supporting peoples self confidence. The following advice is based on European experience. Check for yourself how relevant it is here in your country.
    It has been scientifically proved that the first four minutes when you meet a person are the most important. What you have achieved during these first four minutes almost totally determines how the rest of your relationship will develop.
    So, what should you do during these four minutes?

1. Smile:  Smile to show that you have a positive attitude to the person you meet.
2. Establish eye contact:  Look at people when you talk to them, if you feel that you don't embarrass them.
3. Use the persons name: 
   1. We all like to hear our names. It makes us feel good. (I am good + you are good). 
   2. Try to find out the persons name and use it directly. By hearing yourself saying the name it will be easier to remember.
4. Pay undivided attention:  During these four minutes the person you are meeting is the only person that exists for you! What does he want from you? Is he happy? If not, why not? Remember that you have four minutes to win his confidence.
5. Observe the persons posture and attention  :Why? A persons posture can tell you a lot about how a person feels. Is he tense or relaxed. Is he interested, or is his mind somewhere else. Reading his body language will tell you much more than just listening to him or her.
6. Show that you respect and accept the person:   Address the person the way that his tradition requires. If the person does not feel respected and accepted he might feel bad and he might feel that you are making him feel bad - and that may grow into an obstacle between you.
7. Show that you respect your colleagues and the organisation you work for:  As a SanCentre Manager you represent an organisation. People are coming to see you as the representative. If you show disrespect people may lose confidence in the whole project, in what you are working for and possibly in you as well.
8. Be calm and confident:  Even if you feel worried and nervous, even if things have gone extremely wrong, people expect a manager to be calm and confident.
9. Be groomed. clean and tidy:  Make it a habit, it will help you in your work with the people around you!

    Further, it is much easier to build and maintain good relations with people if you are relaxed, have slept well, are satisfied and happy with yourself. If not, try to find out why and try to make changes it!